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Castle Vets Customer Care! Part-time job vacancy.

Castle  Vets - Saturday-47Do you love animals as much as we do and want to help provide them the best possible care and service?

We think we have the role for you!

We have a great part time role providing customer service and support for approximately 22 hours per week, to include weekdays and some Saturdays on a rota basis. We would really appreciate flexibility to help cover extra hours/holidays when needed. Exact hours and days will be discussed but shifts will be between 8.15am and 6.45pm Monday to Friday and 8.15am – 3.00pm Saturday. Pay will start at the national minimum and living wage rate (dependent on age).

Previous experience of providing great customer service is a must. You do not need to have worked previously in a veterinary practice, as full training will be given, we do however require someone who is confident dealing with people both face-to-face and on the telephone.

You must be able to communicate accurately and clearly, providing empathy during difficult times and remaining calm during busy times. You will need to be computer literate and competent using word, excel and email and happy to get involved in various aspects of reception, customer support and administration.

If you would like to be considered for this role, please email with a covering note and your CV to vanessa.dennis@castleveterinarygroup.co.uk closing date Wednesday 28th February.

We are holding a special event to launch our Castle Care Club!

About the event: 

We will be holding an introductory event on Wednesday 28th February, 4.00pm—8.00pm, which you are all very welcome to attend. You will be able to find out more about our new preventative care plan, meet the veterinary team and have a look around the surgery. There will be refreshments, displays and entertainment for all ages to enjoy.

From 4.30pm – 6.30pm local children’s entertainer Magic Martin will be at the practice to entertain and delight children – and us grown-up kids too!

About the Castle Care Club: 
We have a new and improved Pet Health Plan, now known as Castle Care Club. As part of the relaunch we have looked at the content of our current plans and made improvements to our existing inclusions —at no extra cost to our clients! We have also added a plan for rabbits. Castle Care Club has been created to help you provide your cat, dog or rabbit with the best preventative health care available to them. Being a member of the plan gives you the opportunity to spread the cost, make lots of savings and be part of our club. In the future we plan to have special offers especially for our Care Club members.

You will receive a separate invitation by email if you have registered your email address with us. If not, then please keep a look out on our Facebook page or website for further information on this event.

Please let us know if you are planning to come along. We would love to see you. All pets who are signed up to the plan by 31st March 2018 will be automatically entered into a draw to win one year’s free Castle Care Club membership. There will also be two runner-up prizes of a Marks & Spencer hamper.

Terms & Conditions of the prize draw:
You must have at least one pet registered with the Castle Care Club by 31st March 2018.
Pets currently registered on our Pet Health Plan must be transferred to the Castle Care Club by 31st March 2018.
Pets who have already registered with our new Castle Care Club will automatically be entered into the prize draw.
Each pet will be entered, so the more pets you have registered the more chances you have to win.
The pet drawn at random on Tuesday 3rd April will be the pet who will be awarded the year’s free membership.

For more information on Magic Martin, check out:  http://www.magicmartinsouthwest.co.uk/

 

Helping to keep your dog safe at Christmas time

Helping to keep your dog safe at Christmas time

Christmas is a wonderful time of year; full of decorations, Christmas lights and good food but this time of year can also be hazardous for our canine companions. Cases of poisoning and foreign bodies always increase over the festive period. So here are a few guidelines for keeping pets safe this Christmas!

Onions/ garlic/ shallots/ leeks:

Cause vomiting and diarrhoea initially, leading to damage to red blood cells and anaemia several days after ingestion.

Chocolate:

Contains Theobromine. Dogs metabolize Theobromine much slower than humans, hence why it is toxic to dogs. Low levels cause agitation and gastrointestinal irritation. Higher levels can cause tremors, convulsions and cardiac problems. The darker the chocolate the greater the volume of Theobromine with cooking chocolate containing the greatest quantities.

Raisins/ sultanas/ currents / grapes:

Even small amounts of these can cause severe kidney failure.

Nuts:

Walnuts can cause seizures. Macadamia nuts contain very high fat levels and can cause gastrointestinal irritation and even pancreatitis. They can also cause tremors, pyrexia, stiffness and lameness.

Xylitol:

Artificial sweetener found in chewing gum, some sweets, toothpaste, mouthwash etc. It causes a massive insulin release which leads to hypoglycaemia, seizures, hepatic necrosis and death. Very little needs to be ingested to cause problems. IMMEDIATE emergency care is required.

High-fat food:

Can cause pancreatitis.

Bones:

Bones can cause oesophageal tears and impactions. Cooked bones are more likely to splinter and fracture and so pose a greater risk.

Plants:

Poinsettia, ivy, holly and mistletoe can all cause gastrointestinal irritation and may also cause local irritation. Mistletoe berries can cause more serious problems if eaten in larger volumes, but dogs will rarely eat enough to cause anything more than a tummy upset. Pine needles from Christmas trees can cause gastrointestinal irritation and can penetrate soft tissue. Where possible keep plants/ plant decorations out of the reach of dogs.

Alcohol:

Causes lack of coordination and drowsiness if consumed. Avoid leaving drinks within reach of dogs.

Non-Edible objects:

Non- edible Christmas objects can also cause problems if ingested. Baubles can look like balls to dogs and if swallowed can become foreign bodies, if chewed they can cause damage to the tissue of the mouth and throat. Candles can smell attractive to dogs and can also cause problems if ingested. Lights can attract attention and if chewed can lead to electric shocks. Tinsel if ingested can become linear foreign bodies. Other less common hazards are snow globes – which can contain ethylene glycol. And liquid potpourri which can cause chemical burns – both should be located out of reach of pets.

It is obviously impossible to prevent access to everything mentioned, but simple measures could prevent the worst happening. Such as, don’t leave presents containing chocolate under the Christmas tree, avoid leaving alcoholic drinks on the floor, don’t feed leftovers to the dog and, if you do, consider what food is in the leftovers. Keep aforementioned plants out of reach and make sure Christmas decorations, like baubles, are securely placed on the tree and out of reach.

If you think your dog may have eaten any of the above, it is always wise to seek immediate attention from your vet. The veterinary poisons information services are at hand to provide emergency advice and information around the clock. (Please note this advice is only given to the vet and there is a charge for this service)

We hope this information may help to reduce the number of animals requiring veterinary attention over the festive period and that everyone reading this has an enjoyable and uneventful Christmas and New Year. If, unfortunately, you find you do need a vet over the Christmas period when the surgery is closed, please give our duty vets a call on our usual number, 01566 772211. We always use our own vets and nurses out of hours and they will be happy to give you the necessary advice or to provide medical treatment for your pet if required. (please be aware extra charges do apply for out of hours treatment)

We hope you all have a very safe and enjoyable Christmas!

 

Small Animal Opening Hours over Christmas and New Year

Please note our opening hours over the Christmas and New Year period.

Saturday 23rd DecemberOpen 8.30am— 3.00pm as usual
Sunday 24th DecemberClosed
Monday 25th DecemberClosed
Tuesday 26th DecemberClosed
Wednesday 27th DecemberOpen 8.30am—6.30pm as usual
Thursday 28th DecemberOpen 8.30am—6.30pm as usual
Friday 29th DecemberOpen 8.30am—6.30pm as usual
Saturday 30th DecemberOpen 8.30— 3.00pm as usual
Sunday 31st DecemberClosed
Monday 1st JanuaryClosed
Tuesday 2nd JanuaryOpen 8.30am and usual business hours resume hereafter

NB: If you should need us while the surgery is closed, please don’t worry as our vets are always just a phone call away. Please use our usual small animal phone number; 01566 772211, to get through to one of our own friendly vets who will be able to help you.

Please be aware that there are additional charges for being seen out of hours (these are our standard out of hours rates).

Next Dairy Discussion Group Meeting

“What can you get from our routine fertility visits?”

Led by Joana Silva with guest speakers Mike Kerby, BVSc DBR MRCVS and Genus.

Wednesday 6th December.

11.00am.

To be held at Tredinnick Farm, Liskeard, PL14 4PJ by kind permission of the Barrett family.

Lunch and refreshments provided.