Privacy Policy

Privacy Policy/ GDPR

The Castle Veterinary Group Ltd is dedicated to protecting your privacy and the information that you give us. We are registered under the Data Protection Act 1988. Our Data Protection Act Registration Number is 00013427667. This privacy policy conforms to the provisions of the General Data Protection Regulation (GDPR) regulations from 25/05/18

This privacy policy describes how the Castle Veterinary Group collects, protects and uses the information received via this website at

The Castle Veterinary Group may change this Privacy Policy from time to time by updating this page, so it is recommended that you check regularly to ensure that you are happy with any changes.

The information we collect.

We collect personal information from you when you visit our website using online forms, when you register as a client with your chosen surgery, request repeat medicines, request an appointment or consultation, request to sign up to receive information (newsletters) from the practice. Your data is

immediately emailed to the Castle Veterinary Group Practice premises and is held in accordance with the practices’ GDPR complaint privacy policy.

The information that we request from you is dependent upon the form that you have chosen to fill out, but generally we will as you for your name, address, telephone numbers and email address. In addition, if you are registering as a client, requesting an appointment or repeat medicines will also require information about your pet/animal.

You can of course visit and enjoy our website without completing any of the forms, so there is no need to supply any contact information.

Use of Personal Information

The personal information collected via our website is used as follows:

  • To provide the service that you have
  • To deal with your enquiries
  • To identify current patient’s records and supply repeat medicines if under our care and are
  • Administering accounts
  • In supplying you with information about our products and services
  • To generate anonymous reports about how visitors use our website – this helps us to improve our website and provide information of interest to our visitors.

We will not send you information about our products or services, events, or newsletters when you visit our website unless you complete a form asking us to do so. Once you make this request you have the option to opt out at any time by using the ‘unsubscribe’ link.

The Castle Veterinary Group will retain the personal information we collect from our website in accordance with our data protection policy.


A cookie is a small piece of information sent from a web server to a web browser enabling the server to collect information from the browser. You can visit the following website to learn more about the use of cookies

This website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile when you browse websites.

Our Cookies help:

  • make our website work as you would
  • remember your settings during and between
  • improve the security & speed of the site
  • allow you to share pages with Facebook We do not use cookies to:
  • collect any personal identifiable information (without your express permission)
  • collect any sensitive information (without your express permission)
  • pass data to advertising
  • pass personally identifiable data to third
  • pay sales

Turning Cookies Off:

Most modern browsers allow you to control your cookie settings. You can disable them completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website and also a large population of websites on the Internet that use cookies to serve their content.

Google Maps 

We use Google Maps to give users the opportunity of visiting our business location. Google Maps only uses cookies to enable you to use the functionality of their map software. No personal

information is stored on our website using Google Maps.

Disclosure of your personal information

We will never disclose your personal information collected via our website unless:

  • You have requested a service that involves us having to pass on personal information to a third party such as a supplier/manufacturer of a
  • We need to comply with a legal requirement or request from a competent court, government body, regulator, law enforcement agency or other
  • If we believe that there has been a violation of the terms, of our rights or the rights of any third

Other Websites

Our website contains links to other websites whose content is outside of our control and these websites are not covered by this Privacy Policy.

Access to your personal information

You are entitled to ask to see the personal information that we hold about you. To obtain a copy please contact us at: Castle Veterinary Group Ltd, Pennygillam Way, Launceston, Cornwall PL15 7ED.


We promise to take all reasonable steps to protect the personal information that you provide us.


Should you have any questions about the data that we collect or how we use it please contact us.