Deposits and Hospitalisation

Deposits for Procedures and Hospitalisation

Here at Castle Vets, we want to be as transparent as possible about costs and charging. We are also dedicated to providing contextualised care. This means that we aim to tailor our services to the specific circumstances and needs of both animal and owner.

We appreciate that some circumstances are out of your control; however, ‘no-shows’ and last-minute cancellations have a big cost impact on small veterinary businesses like ours. We want to ensure that we can continue to provide excellent veterinary care for our patients that is affordable for our clients.

Availability for operations is limited by the time the procedure is likely to take and the kennel space needed. Bookings are carefully monitored to ensure that the team can provide the best care possible for our patients.

From October 2025, we will be asking for deposits for all procedures.

We are hopeful that this will improve procedure booking availability. It will also provide an early opportunity for honest and non-judgemental conversations regarding treatment options and costs; this aligns with our commitment to providing contextualised care for our patients.

Deposits are as follows:

  • No deposit required for neutering procedures

  • Surgery/Procedures/X-rays – £350

  • Surgery/Procedures/X-rays (out of hours) – £550

  • Dentals and ultrasound scans – £200

  • Mouth Clean & Screen:

    • Cats – £256.36

    • Dogs <20kg – £296.89

    • Dogs >20kg – £320.75

  • Admission for hospitalisation – £300

  • Admission for hospitalisation (out of hours) – £500

We will ensure that you are kept up to date with treatment costs for hospitalised patients and will ask you to pay daily for treatment provided.

We will, of course, refund any monies paid to us if the treatment costs fall below the deposit amount.

If you need to cancel your booking, we request that you give a minimum of 24 hours’ notice.

We appreciate your cooperation to help reduce disruption and ensure fair appointment access and affordable veterinary treatment for all of our clients.